Geneviève’s Studio Policies


Missed Lesson Policy

Lessons missed by the student, for whatever reason, will not be refunded. 

Cancelled group classes or special events will be rescheduled or replaced by a similar activity where possible. Classes or special events will not be refunded or credited unless more than two classes or two events are fully cancelled by the teacher(s) during the school year.


Inclement Weather Days

If Public and Catholic school boards have closed due to inclement weather (not just buses), private lessons will be moved to an online platform. In the case of power outages or internet connectivity issues, lessons will be cancelled and not made up.  In the case of a student-missed lesson due to inclement weather please see missed lesson policy. 


Studio and School Fees

School fees and private lesson fees will be merged, starting in September 2021 going forward. Fees will be invoiced monthly, due by the 5th of each month. Preferred payment method is e-transfer or credit card. If cheque or cash is needed, or you prefer to pay in a lump sum for the year or term please speak with our bookkeeper.

Student or Family Illness

If a student or attending caregiver has a fever or has vomited within 24 hours please do not come to your lesson or group class. We will be following the COVID-19 guidelines provided by the Region of Waterloo.  Zoom lessons are available - please text or email Geneviève to let her know if you will be coming via zoom. Missed classes will not be made up or refunded. It is imperative that you refrain from spreading illness through our school. 


Group Classes

Participation in group classes is mandatory for students 18 years of age and under, unless a high school graduate, if an appropriate class is being offered at a student’s level. People with special needs will be given consideration and included in our program whenever possible. Group activities are an integral part of our Suzuki program.

Withdrawal from Lessons

Your spot in the cello studio is seen as a one-year commitment of time and financial obligation. Any withdrawal from lessons during the school year requires 30 days written notice. Post-dated cheques will be returned or destroyed after a final calculation of the actual number of lessons received to date, plus one additional month of lessons. Students wishing to withdraw temporarily may maintain their spot in the studio and priority for re-admission by the uninterrupted payment of tuition for both private and STEW fees for the duration of the withdrawal. 


Graduation Recital Costs

Since twinkle and book graduations are an optional event, there may be a small fee to cover costs for trophies and overhead for participants.

Injury, Damage or Loss

STEW is not responsible for any injury to yourself, illness contracted by attending and participating in a program, or for any damage or loss of your property that occurs during private lessons, STEW groups or events 

Practice and Listening Requirements

Students are asked to regularly practice their instruments as instructed by the teacher. Please speak regularly with your teacher about how to structure and personalize your practice routine. Listening to the Suzuki repertoire recording is integral to Suzuki method learning and is an expected part of your practice routine. 


Parking and Entering

You are welcome to drop off and pick up in the driveway. If you are staying, please park on the road. Enter the house by the door next to the garage around the left side of the house, there is no need to knock. Unpack in the waiting room and leave your case there and be ready to play by the time of your lesson. Please wait in the waiting area until the time of your lesson. 

Parent Participation

I understand that for students under the age of 13, the designated practice parent is expected to attend and participate in lessons and assist in at home practice. This includes lessons that take place in the online platform. I will speak with my teacher if special circumstances arise. This is an integral part of a Suzuki program. 



Please be aware that we have two black cats (Moana and Catherine) and a dog (Minuet) that are a part of our family and this is their home.  The animals will only be part of student’s lessons for those that have discussed it with me before.  Do NOT let the cats or dog outside and please keep the waiting room door closed. Moana the cat will run for the door so please close it immediately.