Liz’s Studio Policies
Missed Lesson Policy
Lessons missed by the student, for whatever reason, will not be refunded.
Cancelled group classes or special events will be rescheduled or replaced by a similar activity where possible. Classes or special events will not be refunded or credited unless more than two classes or two events are fully cancelled by the teacher(s) during the school year.
Inclement Weather Days
If Public and Catholic school boards have closed due to inclement weather (not just buses), private lessons will be moved to an online platform. In the case of power outages or internet connectivity issues, lessons will be cancelled and not made up. In the case of a student-missed lesson due to inclement weather please see missed lesson policy.
In Person Lesson Mask & Covid Protocol
Please note that masks will be worn during private lessons in person. If you are unable to wear a mask, lessons will be available via Zoom. Contact tracing forms will be filled out prior to each lesson. Student and parent temperatures will be taken before each lesson. In the event of COVID-19 outbreak these records will be given to public health for contact tracing purposes. In the case of Covid outbreak or symptoms for myself or my family, I will be moving online to Zoom for lessons. Please check your email daily before lessons to know if lessons are in person or online.
Student or Family Illness
If a student or attending caregiver has a fever or has vomited within 24 hours please do not come to your lesson or group class. We will be following the COVID-19 guidelines provided by the Region of Waterloo. Zoom lessons are available - please text Liz to let her know if you will be coming via zoom. Missed classes will not be made up or refunded. It is imperative that you refrain from spreading illness through our school.
Participation in group classes is mandatory for students 18 years of age and under, or a high school graduate, if an appropriate class is being offered at a student’s level. People with special needs will be given consideration and included in our program whenever possible. Group activities are an integral part of our Suzuki program.
STEW and/or its faculty are not responsible for the supervision or care of children during their classes or between classes. Students age 12 and under must have a parent or designated childcare provider responsible for them during group classes and events.
Injury, Damage or Loss
STEW and its faculty are not responsible for any injury to yourself, illness contracted by attending and participating in a program, or for any damage or loss of your property that occurs during private lessons, STEW groups or events.
Studio and School Fees
School fees and private lesson fees will be merged, starting in September 2021 going forward. Fees will be invoiced monthly, due by the 5th of each month. Preferred payment method is e-transfer or credit card. If cheque or cash is needed, or you prefer to pay in a lump sum for the year or term please speak with our bookkeeper.
Missed Private Lesson Policy
Lessons missed by the student, for whatever reason, will not be refunded. Families have the option to have a phone call meeting during the lesson time, an online lesson, or request an email with a practise plan from your teacher. Teacher-cancelled lessons will be made up or refunded by mutual decision.
Withdrawal from STEW
When notice of withdrawal from school is given between July 1st through December 1st inclusive, parents/adult students will be required to pay an additional four months of school fees from date of notice.
School fees for January 1st through June 30th inclusive will be waived if notice of intent to withdraw is received in writing to the Board of Directors by December 1st of the previous year.
No refund of school fees for the remainder of the school year will be given in the event of a student's withdrawal during the months of January 1st through June 30th inclusive.
Arrival at Lessons
Please do not arrive more than 5 minutes ahead of your lesson to give time to unpack in the waiting area. Please be aware that your teacher needs to allow for transition time and cleaning between lessons and that your lesson time includes this preparation.
Graduation Recital Costs
Since twinkle and book graduations are an optional event, there may be a small fee to cover costs for trophies and overhead for participants.
I understand that I must park on the street and not in the driveway unless prearranged with Liz. Please regard posted signs to ensure you are parking on the designated side of the street for city parking.
Liz’s studio is a nut free facility as she has an anaphylactic nut allergy. If you have had nuts during the day please wash your hands immediately upon entry to Liz’s home. Please refrain from using perfumes or scented products before coming to your classes.
I understand that for students under the age of 13, the designated practice parent is expected to attend and participate in lessons and assist in at home practise. This includes lessons that take place in the online platform. I will speak with my teacher if special circumstances arise. This is an integral part of a Suzuki program.